Crash reports

  1. last year

    cjp160

    19 Nov 2018 User since 2018

    Is there a way to generate and view crash reports? My app is mysteriously crashing after running for 30 minutes straight, and all it is doing is making an HTTPRequest every couple of seconds.

  2. cjp160

    24 Nov 2018 User since 2018

    @marco or @andrea can you help with this? I've tried building the app for TestFlight with symbols for crash log symbolication and I haven't been able to see any crash report.

  3. marco

    24 Nov 2018 Administrator User since 2016

    @cjp160 the crash report is automatically managed by Apple (we have no way to manage it). It should be available from Xcode (Apple removed itunesconnect support for crash reports). We realise that it is not an ideal solution so we'll offer muchbbetter options in an upcoming release.

  4. marco

    24 Nov 2018 Administrator User since 2016

    It turns out that crash reports are available from within the device: https://www.macobserver.com/tips/quick-tip/how-to-find-app-crash-reports-iphone-ipad/

  5. cjp160

    25 Nov 2018 User since 2018

    My crashes aren't being logged there for some reason. I'll keep trying.

    Any idea why consecutive HTTP requests (sending images) without leaving the app would eventually cause a crash?

  6. cjp160

    27 Nov 2018 User since 2018

    @marco is there a way get insights into memory management? I'm pretty sure my app isn't freeing up memory correctly (probably by storing copies of image data) and that's leading to a crash. I've tried playing with System.gcenabled but I get an error "Unable to find gcenabled into class System meta".

    I've attached my project here. Please let me know if there's a better way to allocate memory, or if you see something that would be causing a crash after about 15mins of running.

  7. marco

    28 Nov 2018 Administrator User since 2016

    @cjp160 I confirm you that there was a memory issue. It has been already fixed in our internal build.
    Do you test your project inside CreoPlayer or you build an app for your device?

  8. Deleted last year by cjp160
  9. cjp160

    28 Nov 2018 User since 2018

    @marco I tried both, and it still failed in both cases. I also couldn't get crash reports for either one.

  10. marco

    29 Nov 2018 Administrator User since 2016

    @cjp160 can you please try with this new un-official version?
    https://media.creolabs.com/beta/unofficial/creo_build15596.zip

    Please note that in order to test the new build with CreoPlayer you need to wait for Apple to approve the new 1.2.6 version (it should be available in about 24 hours). In the meantime you can test the app built for a device.

    Please note that I had some issues testing your project, after I press Start nothing is shown in my device.

  11. cjp160

    29 Nov 2018 User since 2018

    @marco I'm trying to build the app and upload to TestFlight through Application Loader, but I'm getting a new error: ERROR ITMS-90208: "Invalid Bundle. The bundle luxoStream.app does not support the minimum OS Version specified in the Info.plist." This is in the Application Loader.

  12. marco

    29 Nov 2018 Administrator User since 2016

    @cjp160 please try with this version https://media.creolabs.com/beta/unofficial/creo_build15598.zip and let me know.

  13. cjp160

    30 Nov 2018 User since 2018

    @marco got a bunch more errors this time, see my attached image

  14. marco

    1 Dec 2018 Administrator User since 2016

    @cjp160 we are fixing this issue and a new build will be available soon.

  15. cjp160

    3 Dec 2018 User since 2018

    @marco great, thank you for all the help! Will it be possible to set which devices we want to run on? For example, I'd like my app to work on the iPhone 4.

  16. marco

    3 Dec 2018 Administrator User since 2016

    @cjp160 I am sorry but we really can't support iPhone 4. We made the decision to support iPhone 5S and higher with Creo because Apple officially dropped support for 32 bit apps with iOS 11. Unfortunately iPhone 4, 4s, 5, 5C and iPad 4th Generation use a 32bit only processor and cannot run iOS 11.

  17. cjp160

    4 Dec 2018 User since 2018

    @marco got it, thanks for the reply!

  18. cjp160

    4 Dec 2018 User since 2018

    @marco it looks like the 1.2.6 version of CreoPlayer has been removed from TestFlight. Was this on purpose?

  19. marco

    5 Dec 2018 Administrator User since 2016

    Yes, we found an issue in the 1.2.6 version and so we removed it.

  20. cjp160

    12 Dec 2018 User since 2018

    @marco I'm not sure if you guys have come across this yet, but there seems to still be a memory leak in HTTPS calls. My application still crashes with this beta build and CreoPlayer 1.2.6 if I'm using HTTPS. It does not if I'm just using HTTP

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