Crash reports

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  2. 5 years ago

    marco

    14 Dec 2018 Administrator User since 2016

    @cjp160 we fixed several VM related issues in the 1.2.2 build so it makes a lot of sense that your crash has been fixed.

  3. cjp160

    16 Dec 2018 User since 2018

    @marco unfortunately my tests using a TestFlight build ended up crashing. Is there a way to add the building issues to the beta version of Creo (15596) you sent me in this thread? That version worked without crashing.

  4. marco

    16 Dec 2018 Administrator User since 2016

    @cjp160 can you please share your project with me so I can test it on a real device with the latest internal Creo version?

  5. Deleted 5 years ago by cjp160
  6. marco

    17 Dec 2018 Administrator User since 2016

    @cjp160 test started with the new version. I'll let you know as soon as I can.

  7. marco

    18 Dec 2018 Administrator User since 2016

    @cjp160 after more than 15 hours of continuos testing I can confirm you that the latest version worked perfectly without any crash.

  8. cjp160

    18 Dec 2018 User since 2018

    @marco that is great news! Is there any way to get that version sooner than mid-January?

  9. cjp160

    21 Dec 2018 User since 2018

    @marco any update on this?

  10. marco

    21 Dec 2018 Administrator User since 2016

    @cjp160 unfortunately we can't provide a version before mid January. This new upcoming version will be a huge major upgrade and we are not ready to release it now.

  11. cjp160

    6 Jan 2019 User since 2018

    @marco Do you have a more precise date of when the update will be released? We'd like to plan our launch around it. Thanks!

  12. marco

    7 Jan 2019 Administrator User since 2016

    @cjp160 the official release date is set to January 15th.

  13. cjp160

    15 Jan 2019 User since 2018

    Hi @marco - just wondering if the release is still scheduled for today? Thanks

  14. marco

    15 Jan 2019 Administrator User since 2016

    Yes @cjp160 just few hours of delay, so it will probably be tomorrow.

  15. marco

    16 Jan 2019 Administrator User since 2016

    @cjp160 we are already ready to launch the new version but we'll probably have to delay it by another day. I am sorry for the troubles we are causing to you.

  16. cjp160

    16 Jan 2019 User since 2018

    Thanks for the update @marco. Would it be possible to send me the version as it stands now so we can start our testing?

  17. cjp160

    18 Jan 2019 User since 2018

    @marco I tried running my app with Creo 2.0 and CreoPlayer 2.0 and the app still crashed (after 5.5 hours). I was running making HTTPRequests using HTTPS, and the version you tested used normal HTTP. Is there a possibility HTTPS still has a memory leak? I'm running the test again now using normal HTTP calls.

  18. andrea

    18 Jan 2019 Administrator User since 2016

    Hi @cjp160 , I'm trying to debug the issue using the project that you posted on Dec 17 but the HTTP server is unreachable (even changing to HTTPS). Could you please send me an updated version of the project to run in-depth tests?

  19. Deleted 5 years ago by cjp160
  20. marco

    22 Jan 2019 Administrator User since 2016

    Hi @cjp160 after further investigation we can confirm you that this is an Apple bug that affects multipart data with a HTTPS connection to a HTTP2 server. We'll soon release an improved version but there is really nothing we can do until Apple will fix that bug.
    Can you disable HTTP2 protocol from your server? Alternately, can you use HTTP?

  21. cjp160

    22 Jan 2019 User since 2018

    @marco thanks for looking into this further. HTTP works just fine for us, so we are good to go. Thanks again for all the help.

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