Problem with icons in App Store Connect

  1. 7 months ago

    FrujitStudio

    18 Apr 2019 User since 2018
    Edited 7 months ago by FrujitStudio

    Good morning.

    I own Creo 2.0.6 and an India license. I have a problem with application icons not being uploaded correctly. The problem occurs when I upload an .ipa file to App Store Connect. The point is that the application icon itself works, but the App Store icon does not work anymore. Instead of my icon I see Creo logo. To create App Store icon and other icons I used built-in Creo generator. I'll add that I tried to generate the icon again, but it didn't work. In the attachments I put photos of the situation.

  2. marco

    18 Apr 2019 Administrator User since 2016

    Hi @FrujitStudio can you please send me privately your project?
    As a temporary workaround just open the project as a package (right click on it and then select Show Package Content). Then delete all the icons and retry to use the Creo Icon Builder.

    Please let me know if it solves your issue.
    Thanks.

  3. FrujitStudio

    18 Apr 2019 User since 2018
    1. I can send a private project, but I need an e-mail.
    2. I will try this method and let you know if the problem has been resolved.
  4. FrujitStudio

    18 Apr 2019 User since 2018

    After removing the icons and re-generating them, the problem still exists.

  5. marco

    18 Apr 2019 Administrator User since 2016

    Please send the project to marco@creolabs.com
    We'll fix it as soon as possible and then I'll send you a private build.

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